Kiyoshi Kidd is a Salesforce Admin and Developer in Buffalo, New York, and is tasked with building and maintaining some of the best Salesforce Environments you've ever seen and providing operational and emotional support because that is something we can all use now and again. Fairly awesome Nerf gun shooter, better target.
Salesforce Admininstrator
Willis Towers Watson
Buffalo
March, 2019 – May, 2022
Responsibilities
Ongoing Data maintenance and Salesforce administration for two instances of Salesforce serving multiple COEs Redesign and redeploy for Salesforce Lightning Integrate third-party applications within an Enterprise company navigating the proper channels and procedures in order to maximize our efficiency within the tech stack Designing actionable dashboards for Sales Leaders in order to drive coaching and identify pipeline opportunities
Head Of Sales Operations
Alleyoop (Formally Known As Inside Sales Team)
Buffalo
January, 2017 – February, 2019
Responsibilities
Kiyoshi Kidd is the Outreach.io Project Manager, Salesforce Admin, Third-Party application admin (including, but not limited to: Outreach, Clicktools, Ambition, DiscoverOrg, Google Suite, Microsoft Office Admin, etc) Responsible for maintaining licensing information, security, upkeep, creating new content, looking for ways for reps to be more efficient, testing out new technology, researching potential third-party applications, working with automation and integration between platforms
Salesforce Product Owner
OneDigital
Remote
May, 2022 – January, 2024
Responsibilities
Lead the product vision and strategy for the Salesforce environment. Work closely with the Salesforce team, the business units, and the end users to define and prioritize the product backlog. Assess the current Salesforce environment and advise on long-term strategy that allows for scaling and maximizing product capabilities Communicate effectively with stakeholders and users to gather feedback, manage expectations, and demonstrate value
Salesforce Product Manager
OneDigital
Remote
January, 2024 – Current
Responsibilities
As the Salesforce Product Manager, I oversee the planning, development, and management of our Salesforce product on the platform. I am responsible for creating the product vision, strategy, and roadmap, as well as collaborating with the development team and other stakeholders to deliver value to the customers. Some of my primary responsibilities as a Salesforce Product Manager are: - Understanding and representing the user needs and pain points - Developing and communicating the product strategy and roadmap - Overseeing the product development process and ensuring quality and timely delivery - Managing the product life cycle and ensuring alignment with the business objectives - Managing the product launch and adoption process and measuring the product performance - Prioritizing the needs of customers and stakeholders and managing their expectations - Monitoring the Salesforce product key performance indicators (KPIs) and feedback I have a combination of technical, business, and user experience skills including: - Salesforce product knowledge and certification - Problem-solving and analytical skills - Agile development process and methodology - Critical thinking and decision-making skills - Communication and presentation skills - Time management and organizational skills - Customer empathy and user research skills - Stakeholder management and collaboration skills
