Campaign Manager
Mediafly
Chicago
January, 2020 – June, 2021
Responsibilities
• Review and analyze tech stack engagement and performance data to optimize effectiveness and improve adoption rates • Develop and implement high performing sales outreach sequences and sales processes through engagement platforms for use by all customer facing teams • Facilitating cross-departmental communication and providing actionable feedback to close gaps in sales cycle • Qualifying opportunities by exploring complex customer challenges and business pains while educating prospects on the value of sales enablement and content management solutions; consistently achieved 100% of goal QoQ
English Teacher
ESL
Thailand & South Korea
May, 2012 – May, 2017
Responsibilities
• Designed & implemented reading programs and curriculums, conducted evaluations & assessments of language proficiency, provided feedback and plans for improvement • Oversaw 5 English-speaking staff, including professional development, weekly meetings, relationships with native-speaking co-teachers • Created gamification & recognition programs to highlight student successes
Customer Success Manager
Saleshood
Chicago
July, 2021 – Current
Responsibilities
CSM
Customer success manager
Saleshood
Chicago
July, 2021 – Current
Responsibilities
Enablement consultant for enablement leaders utilizing the Saleshood platform. Sharing program building best practices, designing and executing enablement programs from onboarding to skill improving, etc
CSM/Enablement Consultant
SalesHood
Remote
July, 2021 – November, 2022
Responsibilities
-o- Identify revenue problems, strategize and build out enablement programs that improve ramp time, pipeline generation, and closed win rates -o- Design and implement programs for role-specific onboarding, skill up-leveling, pitch certifications, messaging alignment, methodology and playbook launches, and kick-off events through collaboration with enablement leaders across 30 accounts -o- Use creative problem-solving skills to engage GTM teams in virtual learning environments, drive tool adoption, and reinforce lessons from training programs -o- Correlate enablement activity data with sales performance data to prove the impact of enablement programs through dashboards -o- Improve GTM team productivity by reducing time spent searching for content by implementing best practices for asset organization & library maintenance -o- Developed loyalty-based relationships with customers that led to higher retention rates, multi-year agreements, and upsell & cross-sell opportunities
