Dynamic and strategic Sales Enablement Manager with a proven ability to align sales and marketing efforts to drive business growth. Expertise in developing and implementing sales enablement tools, processes, and training programs. Ready to leverage my skills to help your company optimize sales performance and achieve sustainable success.
Sales Enablement Specialist
Toppan Merrill
Fort Lauderdale, FL. (Remote)
May, 2022 – December, 2023
Responsibilities
As the Sales Enablement Specialist, I work with sales executives and interdisciplinary teams to develop comprehensive sales training programs by analyzing sales performance metrics. I facilitate communication between sales, marketing, product, and leadership teams to ensure successful product launches and efficient Go-To-Market strategies. Additionally, I manage sales enablement content and leverage sales enablement technologies to optimize workflows and supplement the efficiency of our sales personnel.
Sales Enablement Manager
FirstService Residential
Dania Beach, FL. (Hybrid)
February, 2020 – May, 2022
Responsibilities
As the Sales Enablement Manager for FirstService Residential, I led multiple nationwide projects to enhance the productivity, skills, and overall success of our sales team. The sales enablement programs I introduced aimed to strengthen the knowledge, skills, and resources of our sales team, streamline the sales process, develop an ongoing education initiative, and create a customized national sales onboarding program. These initiatives achieved remarkable results, reducing the sales staff attrition rate and exceeding our annual sales targets. I am proud to have contributed to the success of our sales team and the organization as a whole.
Field Training and Development Specialist
European Wax Center
Hallandale Beach, FL.
June, 2019 – February, 2020
Responsibilities
As a Field Training and Development Specialist, I had the privilege of developing and delivering training programs and learning resources that were designed to support the organization's four key objectives. These objectives included accelerating unit growth, delivering exceptional guest experiences, building an efficient enterprise, and fostering a culture of people and performance. I played a pivotal role in influencing stakeholders and impacting the brand's guest experience and sales by providing targeted and comprehensive training programs, leadership development workshops, in-center coaching, and ongoing support to over 700 centers across the EWC network.
Manager Performance Coach
European Wax Center
Hallandale Beach, FL.
November, 2018 – June, 2019
Responsibilities
As a coach and support provider, I had the privilege to work with 10 regions and 288 centers within the EWC network, which corresponds to 33% of the organization. My main responsibility was to empower and elevate Center Managers, District Managers, Multi-Unit Franchisees, Regional Coaches, and Area Representatives. I achieved this by implementing the principles of a learning organization, which aimed to accelerate their development and enhance individual and team performance. Throughout my role, I remained committed to upholding EWC's values and vision, which helped foster a culture of growth and excellence.
Franchisee & Director of Operations
Hand and Stone Massage & Facial Spa
Fort Lauderdale, FL.
December, 2013 – November, 2018
Responsibilities
As a highly experienced Spa Director, I bring extensive knowledge and expertise to the table. My ability to manage and operate a high-volume spa, from start-up to sale, has enabled me to overcome many challenges and achieve sustainable growth. I am committed to providing guests with a luxurious spa experience at an affordable price point, with a focus on delivering high-quality services and results-driven experiences. I have a proven track record of success in building, developing, and managing a team of 40+ associates, and have received consistent recognition for my top-performing spa, ranking in the top 15% of 300 locations nationwide. In just two years, I was able to achieve $1.4 million in annual revenue, a testament to my dedication and expertise in the field.
Operations Manager
AVEDA
Tampa, FL. & Fort Lauderdale, FL.
December, 2012 – November, 2013
Responsibilities
As a Salon Operations Manager with extensive industry experience, I am highly motivated to reduce company costs and boost revenue through innovative management techniques. My hard-working and reliable nature, combined with exceptional written, oral, and interpersonal communication skills, makes me an asset to any team. I am proficient in transforming underperforming stylists into successful professionals, and I am excited to bring my expertise to your organization.
