Enablement Leader with 15+ years proven experience building inspirational enablement teams and enabled organizations. Available for Hire! Currently enjoying expanding my systems knowledge and enablement skills through training and webinars and catching up on my reading list!
Field Enablement Program Manager - multiple roles*
INFORMATICA
Remote - IL
May, 2013 – March, 2021
Responsibilities
*Global Sales Enablement Systems Program Manager 04/2019 – 03/2021 *Professional Services Certification and Technical Enablement Program Manager 05/2013 – 04/2019
Director of Learning Services & Operations Performance Measurement
TRAVELCLICK (an Amadeus Company)
Schaumburg, IL
April, 2005 – May, 2013
Responsibilities
Transformed sales, operations and customer learning experiences, building a Global Learning Services with product training experts located in three countries supporting five languages. Implemented learning development standards by audience, development and delivery systems. Managed Peformance Measurement for Operations, managed Product use case and functionality content and delivered Online Help, simulations and micro-learning. Relaunched Sales Onboarding incorporating Sandler Methodology.
Director of Sales Operations
MOBILE TRAVEL GUIDE
Park Ridge, IL
December, 2002 – March, 2005
Responsibilities
Managed Publishing and Editorial teams producing annual Mobil Travel Guides, as well as first publication of Best Spas and NASCAR Special editions. Managed vendor relationships with design and printing teams and with the U.S. Department of Transportation to integrate America’s Byways content. Managed financials and reporting.
*Multiple Roles - see description for details
ACCENTURE
St. Charles, IL & Northbrook, IL
June, 1993 – July, 2001
Responsibilities
*Innovation Workshop Manager, Technology Labs *Deployment Manager, America’s eCommerce Training Project *Training Enablement and Account Manager, Customer Service Group
*Multiple Training and Operations roles
HYATT HOTELS
Multiple
April, 1984 – June, 1993
Responsibilities
* Team Lead, System Installations & Training (Oakbrook Terrace, IL + onsite at multiple North America Hotels) * Hotel Revenue Manager (Hyatt Denver Tech, CO) *Reservations Sales Agent (Hyatt Regency Chicago, Hyatt Grand Cypress, FL)
Available for Hire
Your Company?
Remote or Illinois
March, 2021 – Current
Responsibilities
Currently enjoying expanding my systems knowledge and enablement skills through training and webinars and catching up on my reading list!